Questions fréquentes

To create your account on the Easypro.fr website and benefit from our numerous advantages, two solutions are available to you: you can create it before placing your order or during your order.

Before placing your order: click on the "My account" icon at the top right of your screen. Click on the "Create an account" button. Select your profile (professional, private individual, association or community) and fill in the available fields. If you wish to receive our newsletter (promotions, news...), do not forget to tick the box "Subscribe to the newsletter". Then click on "Register" and answer the CAPTCHA test (security measure). You now have an Easypro account and you can benefit from all its advantages.

During your order: if you have already added products to your basket and you still don't have an Easypro.fr account, don't worry! First finish adding all your products to your basket. Then go to your basket and click on "Checkout". Don't forget to check the box that proves you have read and accepted our terms and conditions and our privacy policy. Click on the "Create an account" button. Select your profile (Professional, Individual, Association or Community) and fill in the available fields. If you wish to receive our newsletter (promotions, news...), do not forget to tick the box "Subscribe to the newsletter". Then click on "Register" and answer the CAPTCHA test (security measure). You can then continue with your order.

If you wish to subscribe to the Easypro newsletter and receive our commercial offers (promotions, news, professional advice...), nothing could be easier!

If you already have an account on our website, you just have to go to the space "My account" and "My information". Check the "Subscribe to the newsletter" box under the "Change my password" section.

If you do not have an Easypro account, you will need to create one. See "How to create my account on Easypro.fr" to know how to proceed.

No, it is not possible to have several accounts using the same login, i.e. email address.

If you have forgotten your password, go to the login page and click on "Forgot your password". Then simply enter your email address to receive a password reset email.

This email may take a few minutes to arrive. Also check your junk mail if you don't receive it.

Once you have received your email, click on "Reset Password". Be careful, this link is valid for 60 minutes, once this time has passed, you will have to ask for a reset email.

Your login corresponds to your email address. If you do not remember the one you used to create your Easypro account, you can contact us at 05 63 62 61 91, by email at info@easypro.fr or via our contact form.

To change your password, go to "My account" and "My information". You can change your password in the "Change my password" section. Don't forget to click on the "Save" button so that we can take your change into account.

Some tips for choosing your new password:

• Avoid personal information known to your family and friends.
• Do not use the same password as for other sites or applications.
• If you have no idea, you can use a password generator.

If you wish to return a product, you must send your return package with the concerned items in their original packaging and accompanied by the corresponding Easypro invoice, within 15 days following the reception of the package to:

Easypro - Service returns
Espace entreprises Le Causse
BP 70539
81107 Castres cedex

In case of refund, we guarantee that it will be done within 15 days or less following the date of reception of the returned parcel. No cash on delivery will be accepted, whatever the reason. You will be responsible for the shipping and return costs.

When you receive your parcel, you must check the conformity of the goods delivered at the time of delivery by opening your parcel in the presence of the carrier. Indicate any anomalies on the delivery note in the form of precise handwritten reservations such as the name of the product or its reference, the quantity and the defect noted (example: 1 bag of washing powder reference B10040T pierced) accompanied by your signature. Mentions such as "subject to unpacking", "subject to inspection" have no legal value and will not be accepted in the event of a dispute. If the package is too damaged, simply refuse it at the time of delivery.

You then have 24 hours to inform our customer service by e-mail at info@easypro.fr and provide us with all the evidence that will allow us to file a claim with the carrier (photos + copy of the delivery note).

Damaged or broken goods will be reimbursed subject to proof (photos) but will not be returned to you.
If this procedure is not respected, no claim can be taken into account by our services.

Our catalogue is available in digital form. Just click here to consult it. If you would still like to receive a paper version, you can contact our team on 05 63 62 61 91, by email at info@easypro.fr or via our contact form.

To see the progress of your order, go to "My account" and then to "My orders". You can then see the status of your order. Once your order has been dispatched, you will receive an email with a tracking link that will allow you to follow the progress of your package.

The technical and safety data sheets for our products are available on each of our product sheets. Simply go to the "Technical Documentation" tab to view and download them.

Our stocks are displayed in real time on each of our product sheets. You will find this information under the "Add to cart" button.
If you order a quantity equal to or less than the quantity of products in stock, then your order will be delivered according to our usual delivery times (subject to orders being prepared).
If you order more than the quantity in stock, then your entire order will be delivered as soon as the product has been manufactured.
If you need more than the quantities shown, please contact us on 05 63 62 61 91 or by e-mail at info@easypro.fr

You can contact Easypro customer service on 05 63 62 61 91, by email at info@easypro.fr or via our contact form.

Would you like to resell our products under your brand? It is possible! Easypro customizes the labels of its products with your graphic charter (your logos, your colours...). Contact our teams on 05 63 62 61 91 or at info@easypro.fr to find out how to customise.

It is quite possible to unsubscribe from our commercial offers.
If you are subscribed to Easypro's newsletters and you regularly receive commercial offers on your mailbox, you just have to go to the bottom of one of our mails and click on the button "unsubscribe".
You can also go to your personal space, in "My information" and uncheck the box "Subscribe to the newsletter" placed under the part "Change my password". Your unsubscription is immediately taken into account, but you may receive a last Easypro newsletter while your request is being processed.

Yes, individuals, as well as professionals, associations or communities, can order on the Easypro.fr website.
In order to be recognized as a "private individual", you have to tick this box when you register or go to the "My account" space and then to the "My information" space to change your status to "Private individual".

Would you like to receive a sample of our laundry products to test in your machines? It's possible! Simply contact our teams on 05 63 62 61 91 or at info@easypro.fr

At Easypro, you have 3 solutions to easily request a quote online.

Simplicity: start by adding your products to your basket. Go to your basket and click on "Transform this basket into a quote". Then follow the instructions to validate your quote request. 

Quick: you can also request a quote from the product references. Go to the "Order by reference" page and enter your references directly. Click on "Quote". You will be automatically redirected to your quote. Then follow the instructions to validate your request.

Our team will assist you: if you need personal assistance, our team is at your disposal to draw up your quote. Contact us directly at info@easypro.fr or by calling 05 63 62 61 91.

Once your quote is ready, you will receive it by email and you will be able to consult it in your personal space, in the "my quotes" section. You can then transform it into an order. Our price offers are valid for 1 month.

You can find the items you have added to your favourites in your personal space, in the "My favourites" area.
Adding products to your favourites is easy! Go to the product sheet of your choice and click on the heart icon (next to the "Add to basket" button). You can also go to your "My favourites" space and add your favourite references. From here, you can add your favourite products to your basket to place your order more quickly.

Do you need to have your orders delivered to different locations? You can add as many delivery addresses as you like. Simply change it when you place your order or go to your personal space, then to "My addresses" and "Delivery" to add your other addresses. This is also where you can change your billing address.

If you already know the references of your items and you want to order them more quickly, you can use our order by reference module. Go to this page, add your favourite products and click on "Order". From this space, you can also request a quote by reference. To do so, simply click on "Quote".

If you wish to modify your order, please contact us directly on 05 63 62 61 91. Our team will do everything necessary to take your request into account.

You can find your order history in the "My account" area, "My orders". You will find all your current orders with their processing status as well as your processed orders.

If you often order the same products, you have several options.
You can add your items to your favourites and find them in your "My favourites" space. You can also use our order by reference tool. If you wish to place an identical order again, you can go to "My orders" and click on the "Re-order" button on the order concerned. Your products will automatically be added to your basket and you can then continue to add products or finalise your order.

To find your invoice on the Easypro.fr website, go to your customer area and click on "My invoices". You can then download and print the invoice you want.

Is your promo code not working? Maybe it's no longer valid, or you don't respect the conditions of use of the code. If you think the coupon code should work, please contact our advisors on 05 63 62 61 91.

Do you have special tariff conditions and are they not up to date on the website ? First, make sure you are logged in with the customer account concerned by these conditions. If this is still not the case, contact our teams on 05 63 62 61 91.

You have several means of payment offering a maximum guarantee of security:

• By credit card (Carte Bleue, Visa, Eurocard/Mastercard): The bank card is the most common method of payment used by our customers. Simply enter your card number without spaces between the digits, its date of validity and its control code directly in the area provided for this purpose. If you would like assistance in paying by credit card, you can give us your card number by telephone on 05 63 62 61 91. Before validating your method of payment and continuing with your order, we suggest that you carefully check the figures entered in the zones provided for this purpose. This method of payment is secured by SSL encryption carried out by the Payzen payment platform. All your payment details are encrypted from your computer to the bank's server. This information remains confidential and cannot be seen or used without your knowledge. The credit card is generally debited at the time of shipping your order, for the amount of the items shipped.

• By PayPal by logging in directly with your login details on the PayPal.com website

• By bank transfer in euros by providing the following details:

IBAN number: FR76 1780 7006 0825 4215 4576 347
BIC code: CCBPFRPPTLS
Account name : Easypro
Name and address of the bank : Banque Populaire Occitane Castres
Please indicate in the reference of your transfer the number of your order.

Once your transfer has been made, please allow 2 to 4 working days for bank processing and validation of the transfer by our services. The delivery time announced starts from this moment.
On invoice according to your negotiated commercial conditions.

Our articles are delivered within 4 to 6 working days. This period may be extended in the event of product unavailability. You can follow in real time the availability of our references on each of our product sheets. Our customer service will contact you directly if one of your products is unavailable.

The shipping costs include a contribution to the costs of preparation, packaging and postage. They are all-inclusive.
For all orders to be delivered in Metropolitan France, Corsica, Belgium, Luxembourg and Monaco, shipping costs are 13,93€ HT (16,72€ TTC) and are offered from an order of 200€ HT (240€ TTC) or in the case of a collection at the Easypro warehouse or in a partner shop.

For all other cases, the delivery costs will be subject to a specific estimate. For more information, you can contact our customer service on info@easypro.fr or on 05 63 62 61 91.

When you place your first order, we offer you free shipping regardless of the amount of your order! To benefit from this, simply insert the promotional code PORT21 in your basket. This will allow you to test the quality of our products or to buy your detergent in bulk at the best price!